Overview
Dynamics 365 for Customer Service Professional for less complex scenarios with streamlined capabilities to provide core support functionality.
Features in Comparison to “Enterprise” Edition
- Professional includes unlimited named users, Case Management, Knowledge Management, Mobile, 15 Custom Entities, Leads, Microsoft Power BI, O365 tools, etc.
- Enterprise includes unlimited Customization, Portal Access, Unified Service Desk, Embedded Intelligence, Service Gamification, Leads, Microsoft PowerApps Plan 2, Dynamics 365 Customer Service Insights, and Microsoft Forms Pro in addition to the features already available in Professional edition.
Why Dynamics 365 Customer Service Professional?
- Anywhere, anytime access
- Intuitive agent experience
- Guided outcomes
- Flexible, extensible platform
- Insights and analytics
Help customers solve issues on their own with easy to use self-service options. Drive personalized experiences with 360-degree customer views and continuously improve the service experience to earn customers for life.
An intuitive agent experience speeds onboarding and avoids escalations. Knowledge-driven case management delivers the right answers every time and dynamic guidance to the right action ensures fast and accurate resolution.
Easily adapt and drive best practices to create consistent experiences. Leverage insights to optimize performance and reduce costs. And, when you’re ready, quickly adopt additional functionality as your needs grow.
